Here you can find answers to your general questions about Generations. If you have a question you would like to submit, email us.
11/15/07
Generations has released a new version - Version 1.5.3. This new update has been fixed up a bit to help run the program on the Windows Vista 32 bit Operating System. So, please download this new version if you are experiencing any difficulties running Generations on your Vista machine. Click here to be directed to the download page.
10/1/07
Dear Generations Customers;
Currently Generations (version 1.5.2) is NOT 100% compatible with the
The version of the Dongle Driver on Generations 1.4 (or earlier) will not work with the Vista Operating systems. Always use the latest version of Generations available on our web site.
Generations (all versions) are not compatible with any 64 bit operating systems and will not install / run on such an operating system. That’s not a problem, since 99% (or higher) of home and small business computers have a Microsoft 32 bit operating system. Microsoft’s 64 bit Operating System is not readily available at Computer outlets such as Best Buy,
Don’t confuse the AMD 64 processor family (from AMD) with Microsoft’s 64 bit Operating system. Operating systems and Processors are two different things all together. The AMD 64 processor has a 32 bit processor subset that works great with 32 bit Operating systems and programs. Don’t let it confuse you.
9/24/07
Hibernation mode. There is a setting known as Hibernation mode on windows computers. Hibernation mode puts your computer in a state of partial shut down (almost all the way down). We have found that hibernation mode can break the dongle electronically. The reason that hibernation mode can harm your dongle is because when Generations is running it is constantly accessing the dongle. When your computer goes into hibernation mode it interrupts the communication between Generations and the dongle. When the computer wakes up (coming out of Hibernation), Generations will do an immediate access to the dongle which may occur simultaneously with electrical power being restored to the USB ports. This can result in a power surge in the dongle that will “break” it internally. This will result in a message saying either 'Your Dongle is broken, please contact your dealer' or 'Dongle Accessing Error, please contact your dealer'.
The easiest way to prevent your dongle from breaking in this fashion is to disable hibernate mode. Letting your computer go into standby mode does not cause a problem with the dongle and is a suitable replacement. If you do not want to disable hibernate mode you must be sure to close Generations before you plan on walking away from your computer. Otherwise you are taking a chance at breaking your dongle. If you have any questions about the hibernate issue or need help with disabling hibernation, please contact tech support.12/06/06
Generations has received great feedback from all of our loyal customers about the new Version 1.5. We invite you to send your thoughts about Generations Software to us – we love hearing what you have to say about the program. Please send any feedback to amattina@generationsemb.com.
Some of the feedback that we have received has brought up some isolated issues. In evaluating these issues, Notcina is creating a patch for the new Version 1.5 that will be available soon. Please keep coming back to check the website for the newest update!
5/26/06
Q: Will Generations support 64 bit processors?
A: For our official statement, please see our special announcement on updating technology.
