PLEASE READ CAREFULLY
Dongle Activation/ Renewal Requests are not immediate. Dongle activations are custom made for each dongle and therefore are processed M-F 9:00am-6:00pm CNT. Requests submitted prior to 2:00pm CNT will be processed that business day. Requests after 2:00pm will be processed the following business day.
HOW DO I GET MY ACTIVATION EMAIL?
After completing this form Generations we will send your dongle activation to the dealership in which you purchased. This is for both your and the dealerships security. Our Activation emails have a specialized file attached that is specific to YOUR dongle. These cannot be used or applied to any other dongles. Often dealers will simply forward this activation to you via email rather than having you come into the store. We want you to be aware that some personal email systems consider these Activation emails to be potentially dangerous although it is not. This may cause the email to be put it into your junk/spam folder. Once you have confirmed with your dealership that the email has been sent to you, please be sure to check those folders for your activation as well if you do not see it in you inbox.
All Authentic Generations Activation emails contain step by step installation instructions. Please read them carefully. If you have your activation and need assistance please call either your dealer or our technical support.